Returns & Exchanges
At HEIRLOME, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your order isn't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original condition.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Attach the Shipping Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing